Privacy Policy
1. Introduction
We respect your privacy and strive to be transparent about how we handle your personal information (“PII”). Under UK GDPR, “PII” refers to any information that can identify you—on its own or in combination with other data (e.g. name, contact details, online identifiers). This policy explains how we collect, use, share, secure, and manage your data.
2. What We Collect
When you use our website or services, we may ask for:
Your name, email address, postal address, phone number, or similar contact details.
We collect this information only when you provide it, for example via orders, newsletters, forms, or support inquiries.
3. When and How We Collect
We collect your data when you:
Place an order or request a service
Subscribe to a newsletter
Complete a form or open a support ticket
Interact with our live chat or other site features
4. Why We Use Your Data
We process your data based on the following lawful grounds:
Performance of a contract: processing orders or providing services
Consent: where you agree to receive newsletters or marketing emails
Legitimate interests: for improving customer service, soliciting reviews, or follow‑up communications
We use your personal data to:
Respond to support requests
Process transactions quickly
Ask for feedback about our services or products
Communicate with you via email or live chat
5. Sharing Your Data & Cookies
We do not sell or trade your personal data. We only share data with trusted third parties (e.g. hosting providers, service vendors) who assist us in operating our website, providing services, or communicating with you—under strict confidentiality agreements. We may also disclose data when legally required or to enforce our policies.
We use:
First‑party cookies (e.g. Google Analytics cookies)
Third‑party cookies or identifiers (e.g. DoubleClick)
We compile anonymous usage and ad impression data for analytics and ad services
If your browser sends a Do Not Track (DNT) signal, we honour it and do not plant cookies or use behavioural tracking. We do not allow third‑party behavioural tracking
6. How We Protect Your Data
Personal data is stored behind secure networks with restricted access (need‑to‑know basis only)
Sensitive information you provide (like via forms) is encrypted using SSL technology
We don’t process or store payment data on our servers; all payments go through secure third‑party gateways
We regularly review security measures to keep your data safe
7. How Long We Keep Your Data
We retain personal data only as long as needed to fulfil the purposes listed above or as required by law. Data is reviewed and deleted securely when no longer necessary
8. Your Rights (Under UK GDPR)
You have the right to:
Access the personal data we hold about you
Correct or update inaccurate data
Request deletion (“right to be forgotten”)
Restrict how we process your data
Object to processing based on legitimate interests or marketing
Request portability of your data
Withdraw your consent at any time (e.g. for emails)
We do not rely on automated decision‑making or profiling
To exercise your rights or for any privacy‑related enquiry, contact us at: helpme@ox2itconsultancy.com
9. Unsubscribing or Opting Out
To unsubscribe or opt out from our emails:
email us at helpme@ox2itconsultancy.com to request removal from our mailing list
10. Changes to This Privacy Policy
We may update this privacy policy when our data practices or legal obligations change. Significant changes will be shared directly (e.g. via email or banner), especially if they affect how we process your data.
11. Contact Us
If you have any questions about this policy, or want to exercise your rights under UK GDPR, please contact:
OX2 IT Consultancy
Email: helpme@ox2itconsultancy.com
+44 (0)1865 507273